Privacy Policy

Privacy Policy

Last updated: June 29, 2025

This Privacy Policy describes how Mill & Mercer (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.millandmercer.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy occasionally for legal, operational, or regulatory reasons. Updates will be posted on this page with the updated “Last updated” date. Where required by law, we will notify you of significant changes.

 

2. What Personal Information We Collect

Information you provide directly:

  • Name, address, email, phone number

  • Order and billing details

  • Account credentials (username, password)

  • Customer service communications

Information collected automatically:

  • IP address

  • Browser and device type

  • Usage patterns and interaction data

Information from third parties:

  • Shopify (ecommerce platform)

  • Payment processors

  • Delivery/logistics services

  • Advertising and analytics partners

 

3. How We Use Your Information

  • To fulfil and manage orders

  • To communicate with you about transactions

  • To process payments and handle returns

  • To improve customer experience and site performance

  • For legal and security purposes

  • For marketing (if you opt-in)

Legal basis for processing (UK & EEA): our legitimate interests (Art. 6(1)(f) GDPR), your consent, or necessity for contract performance.

 

4. Cookies

We use cookies and similar technologies to:

  • Improve website performance

  • Understand user behaviour

  • Deliver relevant marketing

You can control cookies through your browser. For Shopify-specific cookies, see Shopify Cookie Policy. We honour Global Privacy Control (GPC) signals.

 

5. Sharing Your Data

We may share your data with:

  • Service providers (e.g. IT, delivery, payment processing)

  • Business partners and marketing platforms

  • Authorities when required by law

  • Our affiliates

  • With your consent (e.g. social media integrations)

We do not sell your personal data. We may share limited data for advertising purposes under applicable regulations.

 

6. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Correct inaccurate data

  • Request data deletion

  • Restrict or object to data processing

  • Withdraw consent

  • Data portability

  • Opt out of marketing or profiling

To exercise your rights, contact us at: support@millandmercer.com. We may ask for identity verification.

 

7. Security and Retention

We implement reasonable security measures but cannot guarantee absolute security. Do not send sensitive information via unencrypted channels. Data is retained as long as necessary for the purposes stated above, legal compliance, or dispute resolution.

 

8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. Parents may contact us to request deletion if needed.

 

9. International Transfers

We may store or process your data outside your country. Transfers outside the UK/EEA will be safeguarded by Standard Contractual Clauses or equivalent mechanisms.

 

10. Contact Us

For questions, concerns or to exercise your rights:

Mill & Mercer

Email: support@millandmercer.com

We are the data controller of your personal information unless stated otherwise.