Shipping Policy
Order Processing Time
Once your order is placed, we require 1 to 3 business days to process it.
Orders placed Monday to Thursday are typically processed within one working day. Orders placed on Friday evening or over the weekend may take slightly longer.
Estimated Delivery Time
After your order has been processed, average delivery time is 8 to 12 business days.
We do our utmost to ensure a smooth and timely delivery experience.
If you have any questions about your order or delivery status, please reach out to our customer care team at support@millandmercer.com.
How to Place an Order
Ordering from Mill & Mercer is simple and secure. Just follow these steps:
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Visit the product page and click the “Add to Cart” button.
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Double-check your selected size, colour or variant before proceeding.
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Click “Checkout” and fill in your contact and delivery details.
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Click “Continue to Shipping” to confirm your shipping information.
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Click “Continue to Payment” to select your preferred payment method.
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Click “Complete Order” and follow the on-screen instructions to finalise your payment.
Payment Methods
We accept the following secure payment methods:
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Credit Card (Visa, Mastercard, AMEX, Maestro)
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Bank Transfer
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EPS
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Direct Payment
All transactions on our website are SSL-encrypted, ensuring a secure checkout experience.
If you encounter any issues during checkout, don’t hesitate to contact our support team.
Shipping Costs
Free Shipping on All Orders
At Mill & Mercer, shipping is always free – regardless of the quantity or order value.
Dispatch & Sustainability
We aim to process and dispatch every order as quickly as possible.
To offer fair pricing and reduce our environmental impact, we group orders into batches before dispatching them. This approach helps us minimise emissions and reduce waste.
Need Faster Shipping?
Looking to receive your order sooner?
Send us an email at support@millandmercer.com and we’ll explore possible same-day dispatch or expedited options tailored to your needs.