Terms & Conditions

This website is operated by Mill & Mercer

Throughout the site, the terms “we,” “us,” and “our” refer to Mill & Mercer. We provide this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.

 

General Use of the Website

By accessing our site and/or purchasing a product from us, you engage with our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional policies referenced herein or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers and content contributors. Please read these Terms carefully before accessing or using the website. By continuing to browse or use any part of the site, you agree to be legally bound by these Terms. If you do not agree to all the terms herein, you may not access the site or use our services.

 

1. Definitions

  • Withdrawal period: The 60-day timeframe during which a consumer may return a product and cancel the contract without giving any reason.

  • Consumer: A natural person acting for purposes outside their trade, business or profession.

  • Business: Mill & Mercer or any legal entity offering goods or services remotely.

  • Distance contract: A contract concluded through online or other remote communication means without physical contact between the business and the consumer.

 

2. Company Identity

Company Name: Mill & Mercer

Email Address: support@millandmercer.com

Registered Address: Richmond, United Kingdom

 

3. Scope of Applicability

These Terms and Conditions apply to all offers made by Mill & Mercer and to all agreements entered into remotely between the consumer and Mill & Mercer.

If the contract is concluded electronically, these Terms will be made available to the consumer in a durable digital format. Consumers may request a copy at any time.

 

4. The Offer

All offers contain an accurate and detailed description of the products and/or services provided. Product images are intended to represent the actual items, although slight variations (such as colour differences due to screen settings) may occur.

Obvious errors or omissions in an offer are not binding.

 

5. Formation of the Contract

The contract between you and Mill & Mercer is concluded when you accept an offer and fulfil all stated conditions.

When purchasing through electronic means, we will implement suitable technical and organisational measures to ensure a secure transaction process.

 

6. Right of Withdrawal – 60 Days

You have the right to cancel your purchase within 60 days of receiving your order, without providing any reason.

During this period, please handle the product and packaging with care. You may inspect the product as you would in a physical store but should avoid excessive use.

To exercise your right of withdrawal, you must notify us in writing or via email within 60 days of delivery.

 

7. Return Costs and Refunds

Return shipping costs are the responsibility of the consumer.

Mill & Mercer will issue a full refund within 14 days of receiving the returned product in its original condition, or upon proof of return shipment, whichever comes first.

 

8. Exclusions from Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalised products

  • Sealed hygiene-related products if the seal has been broken after delivery

 

9. Pricing

All prices are displayed in GBP and include VAT, unless explicitly stated otherwise.

We reserve the right to adjust prices due to changes in legal regulations or taxation.

Obvious pricing errors will not be binding.

 

10. Delivery

Orders are handled with care and typically dispatched within 30 days unless otherwise agreed.

If an item is unavailable, we will contact you to offer a suitable alternative or a full refund.

The risk of loss or damage passes to the consumer upon delivery.

 

11. Complaints

If you receive a faulty or incorrect item, please notify us within 60 days of delivery by contacting our support team.

We aim to respond to all complaints within 60 days.

If your complaint is valid, we will replace the item or issue appropriate compensation.

 

12. Contact Information

If you have any questions regarding these Terms or your order, please contact us at:

support@millandmercer.com